However, unlike many of its dot com brethren, Melbourne IT weathered the storm because of the strong recurring cash flow provided by its solid domain name business and, under the present management led by CEO Theo Hnarakis, has successfully grown into a multi-faceted online services provider. The acquisition of leading Australian web hosting provider WebCentral in 2006 was considered by many to be a key milestone in the company's development.
HCL will be working with Melbourne IT on providing a single global view of each customer, stronger billing processes and reducing the number of systems requiring IT support. HCL has over 1,000 professionals serving its operations across Sydney, Melbourne and Brisbane.
As part of the IWS project, Melbourne IT and HCL Technologies will also work closely with Oracle to implement a unified financial management system to improve billing processes across the company. The IWS project is now underway and is expected to be completed in 2012.
'Melbourne IT is pleased to have secured the services of HCL Technologies for this key project. The IWS project is a mission critical part of accelerating the future growth of our organisation and we are confident that bringing HCL's experience and expertise on board will help ensure the complete success of the project,' Melbourne IT Chief Operating Officer, Damian Walsh, said.
Virender Aggarwal, Executive Vice President for APAC & MEA, HCL Technologies, said: 'We are delighted to be the partner of choice to Melbourne IT. With over 1,000 professionals servicing our operations across Sydney, Melbourne and Brisbane, HCL is well geared to service our customers in the region. Melbourne IT has a culture of customer centricity, innovation and continuous improvement and by drawing on HCL's global integration experience and local capabilities, this program will enable them to have the flexibility to create streamlined operations, resulting in enhanced experience for their customers and increased value to their bottom line.'
'Post global financial crisis, organizations are looking at enhancing their business competitiveness and are undergoing significant transformation in the process. This has created tremendous opportunities for organisations like ours to provide IT services that redefine the core of customers' business and help them transform and evolve,' added Mr Ram Krishna, Senior Corporate Vice President, EAS, ETS and M&A, HCL Technologies. 'Melbourne IT is a prestigious project for us. We are committed to creating innovative solutions which will result in increased revenue realisations, enhanced productivity and definitive cost savings for the customer.'