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Friday, 14 August 2020 10:31

Macquarie Telecom ‘slashes’ mobile costs in Uniting WA overhaul Featured

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Macquarie Telecom has overhauled the mobile services of community services not-for-profit Uniting WA, claiming mobile costs have been slashed by more than 60% while providing improved support at a time when the organisation is more dependent on its mobile services and data.

Uniting WA provides a range of vital services, including support for mental health, disability, homelessness, housing, financial counselling, re-entry to society for prisoners.

Macquarie Telecom - part of the ASX-listed Macquarie Telecom Group - says that following years of poor service and erratic costs from two tier one telcos - which rendered mobiles a heavy burden - Uniting WA realised it needed to reduce costs and find a new provider.

“Issues included spend growing at an unsustainable level, poor support, outdated services and unexpected billing spikes.

“The not-for-profit switched its mobility services to Macquarie Telecom, which was able to reduce mobile spend by more than 60% by creating a shared data pool between staff to share data without bill spikes and providing real-time access to data and call usage to help Uniting WA more effectively manage resources,” Macquarie Telecom notes.

“It became clear we had become just a number to our two former telco providers,” said Luke McNiece, Principal Practice Lead, Uniting WA.

“There was zero account management and no local support, and we didn’t have the resources in house to manage our mobile services. With Macquarie that all changed – the NPS score was telling and it truly exceeded expectations and almost instantly slashed our mobile costs while improving reliability and management.”

Macquarie Telecom said the organisation’s need to maintain a reliable mobility service is greater than most – many staff work with potentially high-risk members of the community through Uniting WA’s services, and many staff use the Safe Haven app, which allows them to activate an SOS if in a dangerous situation.

“Most organisations are more reliant than ever on their mobiles in the current climate, but for us they’re an essential part of how we keep our people safe, no matter what. Knowing that our mobile services are now in safe, reliable hands gives us great comfort,” added McNiece.

Macquarie Telecom says Uniting WA will also consider additional services such as network infrastructure, SD-WAN and cloud with Macquarie following the success of the mobile overhaul, and the organisation has transitioned non-essential staff to working from home due to COVID-19 restrictions and is looking at implementing long-term work-from-home (WFH) capabilities for those staff.

“Sometimes you don’t realise how low down the pecking order you are with a telco until you decide to make a change,” said Luke Clifton, Group Executive, Macquarie Telecom.

“Most of these providers don’t have the ability or willingness to provide any decent support to mid-sized companies and the results are telling. Our business has literally been built on doing the opposite and doing it locally, and the impact is clear in organisations like Uniting WA that can instantly gain such significant benefits.”


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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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