Under the deal with the Australian-based Kronos, International SOS will replace multiple existing systems with a single centralised scheduling solution. The Kronos Cloud will be deployed to perform all configuration, maintenance, upgrades, and support of the workforce management solution, allowing International SOS‘ IT department to focus resources on other priorities.
The new system and processes will:
• Help manage the complex compliance landscape associated with diverse labour laws and collective agreements across different countries;
• Provide greater ability to identify and deploy medical experts to client locations based on their availability, medical specialism, language, gender, and nationality to meet client and country regulation requirements; and
• Ensure managers have the most accurate data at their fingertips for resource optimisation, enabling the organisation to take on new projects and expand existing engagements.
Peter Harte, managing director, Australia, New Zealand, and South East Asia, Kronos, says International SOS is synonymous with “superior medical services and customer service. We are delighted to be working with such an organisation and honoured to assist with solutions to help with its mission of protecting and saving lives”.
Neil Gadd, group general manager, medical services operations, International SOS, says the company required the “highest level of reliability and expertise when selecting a new workforce management solution”.
“We needed a vendor that could scale worldwide to help us run operations across the globe, from Australia, China, India, Indonesia, to Canada, Europe, and the US. Kronos’ global reputation and support capabilities are key reasons we selected it as our vendor of record.”