Thursday, 18 September 2014 16:35

Interactive Intelligence gets Queensland Government tick


Customer experience specialist Interactive Intelligence has been appointed to the Queensland Government ICT Services Panel.

Joining the Queensland services panel means state government agencies can more easily procure Interactive Intelligence's software and services.

The company has also been appointed as a supplier to Local Buy, the procurement services company operated by the Local Government Association of Queensland.

Local Buy establishes common-use procurement arrangements for councils and local government.

The advantage for participating authorities is that Local Buy saves time and money, and complies with the Local Government Act 2009 and the Local Government Regulation 2012 as far as procurement is concerned.

"We are very excited to be included in these Queensland government panels and view this as a tremendous accomplishment in the Australian market," said Interactive Intelligence's vice president for Australia, New Zealand and Japan Brendan Maree.

"Participation in this initiative will provide Queensland agencies at both the state and local level with broad exposure to our contact centre, Unified Communications and Business Process Management solutions and services.

"At the same time, they will now have the opportunity to become better acquainted with our technology and its very strong value proposition in supporting exceptional customer experience."

Image: Kgbo [CC BY-SA 3.0] via Wikimedia Commons


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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.



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