Joining the Queensland services panel means state government agencies can more easily procure Interactive Intelligence's software and services.
The company has also been appointed as a supplier to Local Buy, the procurement services company operated by the Local Government Association of Queensland.
Local Buy establishes common-use procurement arrangements for councils and local government.
"We are very excited to be included in these Queensland government panels and view this as a tremendous accomplishment in the Australian market," said Interactive Intelligence's vice president for Australia, New Zealand and Japan Brendan Maree.
"Participation in this initiative will provide Queensland agencies at both the state and local level with broad exposure to our contact centre, Unified Communications and Business Process Management solutions and services.
"At the same time, they will now have the opportunity to become better acquainted with our technology and its very strong value proposition in supporting exceptional customer experience."