Tuesday, 03 December 2019 11:45

Fujitsu completes emergency services dispatch system for Ambulance Tasmania.

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Fujitsu completes emergency services dispatch system for Ambulance Tasmania. Image IndypendenZ, FreeDigitalPhotos.net

Fujitsu has successfully completed the implementation of an Emergency Services Computer Aided Dispatch (ESCAD) system for Ambulance Tasmania.

Fujitsu says the implementation completes the integration of emergency systems across all emergency service organisations in Tasmania, including police, fire service, ambulance, and State Emergency Service.

According to Fujitsu, the first true all-agency system in Australia covering all emergency services, the project provides multi-agency capabilities between all emergency services organisations across Tasmania - allowing for real-time sharing of incident details, resource location, hazards, and warnings as well as status tracking between Police, Fire, SES, and Ambulance agencies - while significantly improving operational response time and improving the safety of frontline responders and the Tasmanian community.

Fujitsu says a key benefit of the ESCAD system is the simplification of handling calls for assistance, including calls made to Triple Zero (000), with the system removing a number of manual processes and inefficiencies caused by disparate systems to provide streamlined handling of calls between emergency services response units, including reducing or eliminating the need for phone calls to multiple agencies to coordinate a response.

Tasmania Police Deputy Commissioner Scott Tilyard, Chairperson of the ESCAD Steering Committee said, “It’s a seamlessly integrated system between all our emergency services allowing us to share information in real time across agencies for an improved response. We are confident that this world-class system will play a key part in saving lives of Tasmanians for years to come.”

Mike Foster, CEO, Fujitsu Australia and New Zealand, said, “Fujitsu Australia and New Zealand is honoured to have helped to streamline the emergency response process for Tasmanian Emergency Services. This is a great example of how digital transformation can deliver real business value and, in this case, contribute to saving lives across Tasmania.”

The implementation of ESCAD was initiated in April 2016 and saw the Tasmanian Department of Police, Fire and Emergency Management appoint Fujitsu to deliver the ESCAD alongside configuration, customisation, interface development, training materials and ongoing support and maintenance services.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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