Fujitsu says the implementation completes the integration of emergency systems across all emergency service organisations in Tasmania, including police, fire service, ambulance, and State Emergency Service.
According to Fujitsu, the first true all-agency system in Australia covering all emergency services, the project provides multi-agency capabilities between all emergency services organisations across Tasmania - allowing for real-time sharing of incident details, resource location, hazards, and warnings as well as status tracking between Police, Fire, SES, and Ambulance agencies - while significantly improving operational response time and improving the safety of frontline responders and the Tasmanian community.
Fujitsu says a key benefit of the ESCAD system is the simplification of handling calls for assistance, including calls made to Triple Zero (000), with the system removing a number of manual processes and inefficiencies caused by disparate systems to provide streamlined handling of calls between emergency services response units, including reducing or eliminating the need for phone calls to multiple agencies to coordinate a response.
Mike Foster, CEO, Fujitsu Australia and New Zealand, said, “Fujitsu Australia and New Zealand is honoured to have helped to streamline the emergency response process for Tasmanian Emergency Services. This is a great example of how digital transformation can deliver real business value and, in this case, contribute to saving lives across Tasmania.”
The implementation of ESCAD was initiated in April 2016 and saw the Tasmanian Department of Police, Fire and Emergency Management appoint Fujitsu to deliver the ESCAD alongside configuration, customisation, interface development, training materials and ongoing support and maintenance services.