Category Sponsorship Banner Left

Category Sponsorship Banner Right

×

Warning

JUser: :_load: Unable to load user with ID: 66

Category Sponsorship Banner Middle

Wednesday, 07 October 2009 09:15

Epworth Healthcare supports growth with Siemens IP system

By
Epworth Healthcare, Melbourne’s largest not-for-profit private hospital group, has selected a new IP communications system that it says will significantly improve the quality of its patient and client customer service, help generate substantial cost savings, assist in providing improvements in quality and capabilities for users of the telephone system, and help support the healthcare provider’s plans for significant future growth.

Built around four Siemens enterprise communications group (SEN Group) HiPath 4000 systems, the new platform replaces several legacy systems from three vendors. The system will be used by 4,000 staff across four of Epworth’s five sites, and will include 100 DECT wireless handsets, for use by roaming medical personnel and other staff.

Epworth IT director, Mike Broady, says the hospital chose the SEN Group because they were impressed with the organisation’s “attitude and strong customer relationship skills.

“We found the Siemens product to be superior, but we also liked their commitment to a high level of customer service, which at the end of day is equally as important as the product itself.

“Considering our major expansion plans, we were looking for a flexible system that would help position ourselves for future growth. Siemens demonstrated this flexibility through real-life examples during the sales process. We’re extremely pleased with the fit to our business and looking forward to a strong partnership going forward.”

Siemens integration partner, Communications Australia, began implementation of the project in July, with a forecasted completion date of December this year.

Communcations Australia sales director, Alf Harding, said today the hospital was after a reliable system with advanced call management features, such as locating users as they move around.

“An IP and screen-based console all working off the one solution makes it a lot easier to locate the whereabouts of staff and connect phone calls through to them. And when a patient moves from one ward to the next, they can keep the same extension number; the number goes along with them.”

Harding said the system is designed to provide greater convenience for all, and that “people who call Epworth Freemasons can now be put through to Epworth Richmond.  All staff will now have access to one sophisticated and easy-to-use voicemail system.”

According to Harding, the solution was also designed to enable Epworth to establish a dedicated call centre to handle inbound patient enquiries and pre and post patient care, and he said the consolidation of the various systems would help contribute to “substantial cost savings for the group,” and that “replacing multiple legacy systems with new technology helps to reduce maintenance costs.”

Subscribe to ITWIRE UPDATE Newsletter here

Active Vs. Passive DWDM Solutions

An active approach to your growing optical transport network & connectivity needs.

Building dark fibre network infrastructure using WDM technology used to be considered a complex challenge that only carriers have the means to implement.

This has led many enterprises to build passive networks, which are inferior in quality and ultimately limit their future growth.

Why are passive solutions considered inferior? And what makes active solutions great?

Read more about these two solutions, and how PacketLight fits into all this.

CLICK HERE!

WEBINAR INVITE 8th & 10th September: 5G Performing At The Edge

Don't miss the only 5G and edge performance-focused event in the industry!

Edge computing will play a critical part within digital transformation initiatives across every industry sector. It promises operational speed and efficiency, improved customer service, and reduced operational costs.

This coupled with the new capabilities 5G brings opens up huge opportunities for both network operators and enterprise organisations.

But these technologies will only reach their full potential with assured delivery and performance – with a trust model in place.

With this in mind, we are pleased to announce a two-part digital event, sponsored by Accedian, on the 8th & 10th of September titled 5G: Performing at the Edge.

REGISTER HERE!

BACK TO HOME PAGE

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments