Avalon Airport currently operates passenger flights for Jetstar, AirAsia and most recently, Citilink and due to airline and passenger demand, the airport is now investing in self-service and automation technology in the terminal to replace manual check-in desks to drive greater efficiency, increased terminal capacity potential and improved customer experience.
Elenium says Avalon Airport is the first airport in Australia to adopt its full suite of automation technologies, including its self-service check-in kiosks, bag drop technology, CUSS (Common User Self Service) platform and ‘Flight Deck’ software, “which will enable Avalon’s operational team to have an overview of events across their entire kiosk and bag drop portfolio, resolving issues before they occur”.
Avalon Airport CEO Justin Giddings, said: “We are focused on automation and technical innovation to offer airlines and their passengers a fast, seamless and relaxed journey through the airport”.
“Elenium offers Avalon leading technology solutions and an end-to-end source of automation leadership and support. It is the ideal strategic partner to help us realise this vision. We were also the first international terminal in the country to install a CT Scanner. It’s important to us that we continue using state of the art technologies in order to enhance our customer experience.”
The scope of the Elenium solution at Avalon will cover 16 common use, self-service kiosks that will provide a fast and user-friendly check-in process and can be moved around the airport for use by different airlines as needed. The kiosks will also feature Elenium’s unique retractable keyboard that allows the kiosks to be transformed into an agent terminal.
Elenium says it will also deliver eight hybrid bag drops that have the flexibility to operate in either full self-service or agent assisted mode.
Elenium Automation CEO and co-founder, Aaron Hornlimann, said: “We’re thrilled to be partnering with Avalon Airport and demonstrating that significant efficiency and passenger experience gains can be achieved in airports of all sizes. Whether you are a family travelling with children or a passenger with special needs, our products are designed to be accessible, user-friendly and easy to implement.
“We look forward to working with a Melbourne-based airport showcasing our technology and providing immediate passenger feedback to enhance our product portfolio.”