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Monday, 10 October 2016 12:16

Dubber secures Simetric agreement on mobile recording solution


ASX-listed cloud call recording platform Dubber has inked an agreement with Simetric Telecom to enable deployment of a mobile call recording solution to both Simetric customers and as part of its wholesale mobile platform provided to telco service providers in the UK.

Under the agreement, Dubber’s call recording service will be enabled as an additional service in Simetric’s Mobile-X solution, to meet market demand for mobile call recording on domestic and international roaming services.

End user customers will have an advanced communications solution with the ability to record, capture and access their calls anywhere in the world, and on any device.

John Murray, director, Simetric Telecom, says the Dubber platform and SaaS model perfectly complement Simetric’s technologies and product offering.

“We found it was the only viable option for deploying call recording to our users, as the capabilities and end user options surpass anything else in the market. We can now deliver a seamless integration of unified communications and call recording into both fixed and mobile services.

“There has always been a demand for this unified solution, whereby calls can be recorded across multiple devices and across international boundaries and, together with Dubber, we can now provide it.

“Dubber’s Playback service changes the face of mobile telephony in our view. It is the type of feature that highlights the value of our UC strategy and opens up significant opportunities to engage with all users in every market segment.”

Steve McGovern, chief executive, Dubber, says the solution “whereby a user can have their existing mobile number as a single point of contact across fixed and mobile networks meets a universally growing requirement”.

“There is already a strong demand in verticals such as banking and financial services for native mobile recording, especially with regards to roaming calls. Dubber is looking forward to working with Simetric to meet these market requirements.”

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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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