Under the deal, Dubber will provide recording and data capture services, with its call recording platform running on the global BroadCloud managed services cloud platform supporting business cloud PBX, unified communication and call centre applications for telecommunications service providers.
Dubber says these services will now include call recording, data capture and its intelligence engine Zoe that powers an array of speech analytics features to unlock the data in recorded calls.
Under the deal Dubber will be provisioned as a standard feature for BroadCloud Carrier service provider customers, with the agreement providing for two substantial components including:
- Dubber’s full suite of services will be provided for call recording customers of BroadCloud Carrier; and
- ‘On Demand’ recording will be enabled as a standard feature for all BroadCloud Carrier users.
Steve McGovern, chief executive, Dubber, said: “Dubber’s call recording platform has been designed to provide scale across a service provider’s customer base, enabling solutions for use cases which go beyond ‘always on’ recording for specific regulatory and contact centre requirements.
“By enabling Dubber as a standard feature, service providers around the world using BroadCloud Carrier will be able to quickly meet end user demand for call recording, with absolutely no capital equipment outlays.”
Taher Behbehani, chief digital marketing officer, BroadSoft, said: “Dubber’s call recording and data capture services will form part of our core BroadSoft Business cloud PBX and unified communication applications and the underlying highly scalable BroadCloud platform.”
“We believe this will be particularly advantageous to service providers given a number of regulatory changes around call recording that are currently taking effect in the US and Europe in the financial services industry.”