Thursday, 26 March 2020 01:33

Dubber, Verizon ink master service agreement Featured

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Australian-listed call recording platform provider Dubber has inked a master service agreement with US telco giant Verizon to incorporate its call recording and artificial intelligence (AI) service into Verizon’s Virtual Communications Express (VCE).

Dubber (ASX:DUB) says under the deal Verizon customers using Virtual Communications Express will now be able to access the following new features with eligible services:

  • Call recording options ranging from On-Demand recording for individual calls through to compliance and regulatory capabilities with extended features and storage
  • Data Capture capability which transcribes the calls into useable data
  • Artificial Intelligence options enabling insights on calls for improved business performance
  • Productised API (Application Program Interface) enabling Enterprises to integrate every aspect of the platform, including the recorded calls and data in its own applications, such as CRM and other Business Intelligence tools
  • The service is delivered as a feature embedded into the current Verizon service offerings and does not require capital expenditure, project planning or any additional hardware.

“In an economy where distributed workforces and ‘working-from-home’ are becoming more prevalent, this service enables key business features to be managed centrally whilst being instantly accessible globally on any device,” Steve McGovern, CEO Dubber said.

“The completion of the agreement comes at a time where the requirement for Cloud and Unified Communications has never been so important, given the capacity to provide carrier grade services to a disparate workforce including those with ‘work from home’ mandates. This agreement enables Verizon to deploy services, sourced directly from Dubber, to any of its networks or service offerings as required.

“Verizon is a leader in Unified Communications and the Verizon branded ‘Dubber’ services are available now with existing users connected at the outset. Verizon is regarded as one of the most influential and innovative telecommunications companies in the world and we are very proud to have the Dubber call recording platform integrated as a critical value-added service.

“As one of America’s largest fixed line and mobile operators, we believe our relationship with Verizon will open a path to more ubiquitous call recording, data capture and AI services on a variety of Verizon services moving forward,” McGovern concluded.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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