Datacom secured the contract after a competitive tender process and will help Toyota transition to an outcomes-based fully managed "as-a-service" offering, with a strong focus on optimising productivity, innovation and delivering an exceptional customer experience.
Datacom will provide Toyota with IT service management, 24/7 service desk operations, end-user computing, servers and networking, as well as voice and unified communications, and network security.
The first stage will go live in early 2017, with operations to be based out of Datacom’s Melbourne offices, and extending across the region.
Toyota Australia’s chief information officer Ellis Brover says the company was looking for a partner that shared Toyota’s “customer-centric vision”.
“Our focus, not only from an IT perspective, but as a business overall, is to deliver great customer service for our staff and dealers, to enable them to provide the best experience for Toyota’s guests – our customers who visit our dealerships or search for Toyota online.
“Datacom was selected as our partner, because their customer service approach aligns with the Toyota vision. This contract forms part of a long-term program, that’ll see our IT services and applications become a key enabler as Toyota transforms to a sales and distribution business.”
“We’re delighted to have been awarded this work after going through such a competitive process,” Jonathan Ladd, Datacom Group chief executive said.
“This result is a testament to our team’s pursuit of innovative and flexible solutions and building long-term, reliable, trust-based relationships.”