Monday, 05 December 2016 12:27

Datacom snares IT services contract with Toyota

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New Zealand-based, trans-Tasman IT services provider Datacom has won a three-year contract to supply IT infrastructure and support services to Toyota Australia.

Datacom secured the contract after a competitive tender process and will help Toyota transition to an outcomes-based fully managed "as-a-service" offering, with a strong focus on optimising productivity, innovation and delivering an exceptional customer experience.

Datacom will provide Toyota with IT service management, 24/7 service desk operations, end-user computing, servers and networking, as well as voice and unified communications, and network security.

The first stage will go live in early 2017, with operations to be based out of Datacom’s Melbourne offices, and extending across the region.

Datacom says that as the automotive industry changes over the next 18 months, Toyota’s move to an “as-a-service” model ensures that it can scale its requirements to suit the market, both now and into the future, reduce IT costs and increase efficiencies, while boosting the company’s performance and allowing it to focus on its core business.

Toyota Australia’s chief information officer Ellis Brover says the company was looking for a partner that shared Toyota’s “customer-centric vision”.

“Our focus, not only from an IT perspective, but as a business overall, is to deliver great customer service for our staff and dealers, to enable them to provide the best experience for Toyota’s guests – our customers who visit our dealerships or search for Toyota online.

“Datacom was selected as our partner, because their customer service approach aligns with the Toyota vision. This contract forms part of a long-term program, that’ll see our IT services and applications become a key enabler as Toyota transforms to a sales and distribution business.”

“We’re delighted to have been awarded this work after going through such a competitive process,” Jonathan Ladd, Datacom Group chief executive said.

“This result is a testament to our team’s pursuit of innovative and flexible solutions and building long-term, reliable, trust-based relationships.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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