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Monday, 27 April 2020 12:30

CouriersPlease deploys Zebra handheld touch computers for parcel pickup, deliveries


Australian parcel delivery service CouriersPlease has deployed TC56 handheld touch computers from global IT services provider Zebra Technologies to help manage its couriers’ pickups and deliveries as part of what it says is an improvement in its customer service and staff performance.

“Our couriers were previously using a device running the Windows Mobile operating system to manage their pickups and deliveries, but those devices were approaching their end of life,” said Jessica Ip, Chief Transformation Officer, CouriersPlease.

“There were issues with functionality, durability and battery life that were significantly impacting our franchisees’ ability to manage their business effectively,” said Jessica Ip, Chief Transformation Officer, CouriersPlease.

CouriersPlease says Zebra’s TC56 offers a seamless, fast and easy transition from CouriersPlease’s legacy devices, and worked well with the CouriersPlease CPGo custom Android-based application - and the purpose-built mobile device has increased scanning speed, added functionality with ready-to-use voice solutions and improved battery life of up to 14 hours, thereby enhancing productivity.

“Zebra’s TC56 is able to support our new CouriersPlease CPGo application developed for our delivery drivers. Additionally, the solution is robust, easy to use and easy to see under bright sunlight. It can also reliably and quickly scan parcel barcodes that could be dirty, damaged or poorly printed,” Ip said.

“According to Zebra’s Future of Fulfilment Vision Study, more than half of parcels will be delivered in under two hours by 2028. And it is expected that handheld mobile computers with barcode scanners will be used by 99 percent of respondents for omnichannel logistics by 2021,” said Tom Christodoulou, Regional Director of Australia and New Zealand, Zebra Technologies.

“The digital transformation journey is a natural move for any forward-thinking company, and we are delighted to support CouriersPlease in its transformation to becoming a digital e-commerce service provider.”

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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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