“Adyen provides the Cotton On Group with online payment capability to support our eCommerce channel globally, powering our international growth,” says Brendan Sweeney, Cotton On Group general manager of eCommerce.
“By adopting the Adyen platform, the Group has gained access to a greater breadth of payment capability – all whilst benefitting from a more sophisticated fraud management approach, resulting in lower fraud.
“Beyond this, local acquiring has helped the Group streamline settlements timelines, improve cash flow, and provide a greater visibility of disputes, refunds and cancellations. Adyen provides us with a convenient single-platform solution that processes the entire payment from beginning to end and keeps all data in one place.”
And, additionally, Adyen’s ShopperDNA is claimed to build a holistic view of the shopper behind each transaction, making it easy for customer service teams to track online fraudsters.
“Adyen and the Cotton On Group share many of the same values including a relentless commitment to creating a great customer experience. We are honoured to join the Group in this exciting journey as they continue to build an outstanding worldwide customer experience,” said Michel van Aalten, country manager AUNZ for Adyen.
“At Adyen, we value the opportunity to empower great local companies to succeed overseas, as well as help local merchants to build business domestically.”
Adyen says it has helped the Cotton On Group launch online banking payment methods in new markets, such as Malaysia and South Africa, as well as offering local acquiring and consolidated processing for the Australian, New Zealand, Hong Kong, Singapore, the UK and US markets.