Wednesday, 04 December 2019 10:36

CommsChoice completes project for Wingecarribee Shire Council

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CommsChoice completes project for Wingecarribee Shire Council Image stuart miles, FreeDigitalPhotos.net

Cloud communications company CommsChoice has completed the deployment of Direct Routing for Microsoft Teams on Office 365 for the Wingecarribee Shire Council in the Southern Highlands of New South Wales.

The local government body inked an agreement with CommsChoice and the project was completed within 10 weeks, from the initiation of the agreement to the go live date.

Tristan Plummer, CTO CommsChoice said that WSC had been earmarked to have its ISDN services decommissioned, an impending termination that forced rapid action.

“We had an aggressive 10-week delivery timeline. To get the project done, we established a service delivery project team within CommsChoice to ensure the successful coordination of the delivery of services, hardware and porting. This team maintained regular contact with Council right through to successful delivery and project completion.”

John Crawford, Chief Information Officer, Wingecarribee Shire Council said the Council had previously been using an older generation PBX that was not capable of carrying IP voice.

“We needed a solution that could be implemented quickly, and we wanted better collaboration, video conferencing between sites, mobility, improved DR and something that would fit with the Microsoft suite.”

After a “rigorous and competitive” procurement process, the council selected CommsChoice to review the range of IP solutions available. As WSC was already operating Microsoft Office 365 it was determined that the CommsChoice service offering, Direct Routing for Microsoft Teams on Office 365, was the most suitable solution.

Direct Routing for Microsoft Teams (DR4T) provides direct dialling capability for both landline and mobile calling from a single, dedicated geographic number integrated with Microsoft Office 365 Teams. It allows businesses to deliver and manage their business communications from a single, integrated platform regardless of where their staff are located, leveraging the cloud to allow users to communicate through chat, meetings, video and voice calls to anyone inside and outside an organisation.

The solution also allows companies to use their existing VoIP, ISDN or PSTN numbers.

CommsChoice was engaged to migrate the ISDN services to IP voice using MS Teams Phone System via MS direct routing for 330+ users over multiple sites.

The project included porting DID ranges, inbound 1300 numbers and co-ordinating the delivery of voice into the MS Teams Direct Routing solution. It also included the supply of Teams handsets to around 130 staff. DR4T went live late August 2019.

Crawford said, “it was a sensational result. CommsChoice delivered our platform and added a lot of value to the whole process. They offered a great price and had exceptionally good references. They were flexible and willing to work with us; it was clear they wanted to ensure the project was a success. The services offered by CommsChoice have been flawless, and the project and sales teams have been fantastic.”

“What this solution has enabled for Council is communication anywhere. Teams follows you, enabling mobility and flexible working. It has cut back a lot of administration time, and the soft phone follows the user, enabling video conferencing and collaboration with internal parties and external vendors which is very important due to our location and the remote location of some of our sites. It literally brings our partners, customers and vendors to our door,” Crawford concluded.

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Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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