Civica was selected to assist the Council in managing the merger of multiple IT solutions into a single integrated suite of applications, following its 2016 merger of the Cooma-Monaro Shire, Snowy River Shire and Bombala Councils.
Civica says its appointment by the Council followed a detailed evaluation of vendor solutions, implementation methodologies and ongoing support capabilities, and its ability to supply and implement an “effective and completely integrated solution within the Council’s required timeframe”.
The consolidation will see three systems, including two versions of Authority already in use, rolled into Civica’s Authority 7.
Scheduled to go live in May 2020 with the implementation phase currently underway, Civica says customers and employees will be able to transact with the Council 24/7 via multiple devices.
Ben Cowling, Civica’s managing director of State and Local Government Solutions, said: “With our shared view of customer centricity we are happy to be working together with the Council to achieve its vision for this project and deliver a great service to the Snowy Monaro community.”
Cowling said that with Snowy Monaro part of its customers base, Civica Group had more than 350 local government customers across Australia and New Zealand, “the largest customer base of any software provider in the two countries”.