Tuesday, 28 May 2019 11:31

Civica secures new contract with Snowy Monaro Council

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Civica secures new contract with Snowy Monaro Council Image Stuart Miles at FreeDigitalPhotos.net

The Snowy Monaro Regional Council in the Snowy Mountains and Monaro region of NSW has selected software applications and managed services vendor Civica to meet its current and future ICT needs.

Civica was selected to assist the Council in managing the merger of multiple IT solutions into a single integrated suite of applications, following its 2016 merger of the Cooma-Monaro Shire, Snowy River Shire and Bombala Councils.

Civica says its appointment by the Council followed a detailed evaluation of vendor solutions, implementation methodologies and ongoing support capabilities, and its ability to supply and implement an “effective and completely integrated solution within the Council’s required timeframe”.

The consolidation will see three systems, including two versions of Authority already in use, rolled into Civica’s Authority 7.

Civica says the Authority solution also aligns with the Council’s ICT strategy to improve customer interaction, build a connected community, and provide self-service options for its almost 21,000 citizens.

Scheduled to go live in May 2020 with the implementation phase currently underway, Civica says customers and employees will be able to transact with the Council 24/7 via multiple devices.

Ben Cowling, Civica’s managing director of State and Local Government Solutions, said: “With our shared view of customer centricity we are happy to be working together with the Council to achieve its vision for this project and deliver a great service to the Snowy Monaro community.”

Cowling said that with Snowy Monaro part of its customers base, Civica Group had more than 350 local government customers across Australia and New Zealand, “the largest customer base of any software provider in the two countries”.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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