Under Program Fortify, Cenitex is adopting VMware's cloud technology to improve the resilience, reliability and security of its core infrastructure.

VMware says that by automating workflows and processes in the VMware environment, Cenitex will enhance the customer experience of departments and agencies by making it easier to consume and manage services.

Cenitex will also improve the desktop experience for public servants through a new Digital Workplace service that will deliver fast and reliable access to information, applications and cloud services from anywhere on any device.

VMware notes that Cenitex said it needed to modernise its business and digital infrastructure to meet the rapidly changing needs of customers and handle the increasing demand for digital government services. With legacy infrastructure including centralised data centres, on-site storage and little capability for remote access, the agency needed to transform its existing ICT infrastructure to adapt to changing customer needs and the increasing use of the internet to provide services to Victorian citizens.

A VMware customer for 10 years, Cenitex initially developed Program Fortify as a transformational program to deliver more resilient, cost effective services to customers.

Since then, VMware says cooperation with the Cenitex has developed into a fully integrated hybrid cloud solution. Cenitex is implementing a VMware solution that extends technology all the way from the software-defined data centre to applications and services that support Victorian citizens.

The solution comprises a range of technologies that leverage each other to deliver more efficient operational and end-user benefits, including:

• VMware vSphere
• VMware NSX (for VDI and SDDC environments)
• VMware vSAN
• VMware Cloud on AWS
• VMware vCloud Suite (including VMware vRealize Operations for SDDC and VDI environments, vRealize Automation, vRealize Business)
• VMware Horizon
• VMware Workspace ONE

Due for completion at the end of 2019, Program Fortify will see Cenitex running a comprehensive VMware technology solution, end-to-end throughout the organisation.

VMware says that rather than sitting as individual products, each of the technologies is fully integrated to leverage the others, delivering a comprehensive digital foundation to help meet customer demand and business expectations for agility, scalability and speed.

“Our customers want us to be responsive, resilient and cost effective to meet their changing needs. They expect technological innovation that will provide them with reliable, accessible services well into the future,” says Michael Vanderheide, chief executive, Cenitex.

“The work with VMware has helped us reach a critical turning point in our digital transformation journey.  We can now provide mission-critical services more efficiently to our government customers which service the people of Victoria. At the completion of this project, we will be delivering a truly digital government experience that positions us as an agency leading the way not just in Australia, but globally.”