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Wednesday, 06 February 2019 11:10

BaptistCare NSW, ACT goes live with Civica Cx cloud

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Software applications, digital solutions and managed services vendor Civica has announced that aged care and community housing provider BaptistCare NSW & ACT is its first Australian customer to go live on Cx, the cloud-based, tenant-centric community housing management solution.

BaptistCare signed up for Cx, the digital platform for social housing, earlier last year after reviewing the market for a solution to reduce costs and improve productivity and efficiencies, enabling greater investment in affordable housing. The implementation took six months.

Richard Fiddis, managing director for Civica International, says the key benefit offered by Cx was a solution that put tenants at the heart of the offering, with tenant centric features including improved communication between tenants and employees with an intuitive Web portal and streamlined data collection dissemination enabling less administration and more time spent with the community.

Mobility features of Cx ensure that employees have access to up-to-date business and tenant information through web based dashboards, helping them take corrective action when needed.

“This is our first Australian go-live for Cx, a market leading solution used extensively in the UK by many social housing providers,” Fiddis said.

“I’m delighted that the implementation has been successful, with BaptistCare employees now using Cx out in the field to streamline their administration.

“I congratulate the BaptistCare and Civica implementation teams for their hard work on this project, and I look forward to our ongoing partnership.”

Mike Furner, general manager, Housing & Retirement Living at BaptistCare, says: “Cx will change the way we operate, most importantly enabling our teams to focus more on improving the lives of communities we serve. I’m pleased that we have successfully completed the implementation according to the deadlines we had set for each phase, and we are now live on Cx.”


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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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