The New York-listed Avaya (NYSE: AVYA) says its OneCloud private solution enables organisations such as Standard Chartered to “hit the ground running with unified communications and contact centre solutions delivered on their own private cloud”.
According to Avaya, as Standard Chartered continues to invest in its digital capabilities, the global banking group is experiencing an increase in digital adoption, with 49% of clients now actively using online or mobile banking compared to 45% in 2017.
“The bank is committed to delivering an easy, convenient and secure digital banking experience across multiple channels, while still offering the human touch through its contact centres,” Avaya notes.
“This creates greater efficiencies in our structure, with agents being able to transition between all channels, benefiting from the context of previous conversations. Avaya’s platform also offers us the flexibility of engaging third party organisations so that we can continue to evolve and offer best in class channels and a great experience for our clients.”
Nidal Abou-Ltaif, president, Avaya International, said: “Standard Chartered is creating more convenient ways of banking for its clients, ensuring security, privacy and full-service across any channel. Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients.”