Thursday, 21 March 2019 13:16

Deliveroo partners with Doshii to streamline order processing

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Online food delivery and ordering business Deliveroo is partnering with Melbourne-based hospitality and retail API platform Doshii in a move which it says will streamline processing orders for restaurant partners.

According to Deliveroo, the partnership will speed up the process of getting Australia’s favourite restaurant foods delivered.

Restaurants who partner with Deliveroo will be able to utilise the Doshii  API to connect customer ordering direct to their in-store point-of-sale, eliminating manual processing of orders that come through the Deliveroo app.

Doshii can be used by the more than 10,000 restaurants that partner with Deliveroo across Australia and to POS vendors as the preferred platform to connect to Deliveroo.

Deliveroo says orders typically take approximately 90 seconds for restaurants to manually enter and process, and the partnership is set to provide “significant savings by allowing restaurants to focus their efforts and resource on front-of-house operations, reducing errors and making it even easier and quicker for staff to process orders”.

“This is also where mistakes can be made in double handling and manually entering the order from Deliveroo to the POS system, which means the costs add up for venues,” Deliveroo says.

Deliveroo country manager in Australia, Levi Aron, said: “At Deliveroo we are constantly innovating and looking for ways to help our restaurants grow. POS integration is the number one feature restaurants are requesting around the world, and a key way that Deliveroo can help improve the performance of their business. Not only will this Australian partnership lead to cost savings for restaurants, but it will also see customers benefit with meals that are prepared and delivered faster.”

He said integrating directly with the POS would also remove the need for restaurants to reconcile between the Deliveroo App and the POS. “This creates further time efficiencies for restaurants and their staff, who may have multiple order ahead apps that all need to be reviewed and matched up at the end of the month,” he said.

Doshii founder and chief executive Sean O’Meara said, “Doshii is more than just connectivity of Apps to venues’ POS systems - the platform and marketplace of Apps is designed to allow venue operators to select, trial and evaluate Apps to suit their business, all connected to their Point of Sale system”.

“The addition of Deliveroo to our growing number of connected Apps is extremely exciting, and fits within our expansion goals of providing a common platform to connect to POS for the hospitality and retail markets both in Australia and across Asia.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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