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Tuesday, 12 February 2019 11:07

Coles to revamp business systems with SAP

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Retail heavyweight Coles Group has adopted SAP products across procurement, human resources and business processes.

Coles Group is implementing an ERP system using SAP S/4Hana, SAP Ariba and SAP SuccessFactors.

With more than 115,000 employees and more than 7000 suppliers, Coles wants to increase the consistency of its processes, remove duplication and deliver more efficient services to its people, suppliers, partners and customers.

"Making life easier for our customers and team members is a key focus for Coles. This partnership with SAP will allow us to innovate more with both groups to ensure we are as efficient as possible across our retail environment," said Coles chief information and digital officer Roger Sniezek.

SAP S/4Hana will be used to simplify and streamline business processes and provide access to insights about the business.

The SAP Ariba implementation is about cost and efficiency savings in procurement through improved supplier management, risk management and cost management, including the digitisation and automation of invoices and payments.

SAP SuccessFactors will help Coles keep track of HR information, easily manage benefits and payroll, improve employee self-service and ensure compliance.

"Investing in its people, processes and supply chain, Coles is putting a focus on simplifying the experience for its people and customers," said SAP ANZ president and managing director Damien Bueno.

"The retail industry is focused on continuous innovation and anticipating customer needs. To be successful in this era of change and build for a digital future, it is critical to get your digital business framework right. I look forward to seeing this long-term and strategic partnership with Coles grow as it innovates the experience for its people, suppliers, partners and customers."

The implementation is due to begin this month.


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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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