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WA council first adopter of Datacom local govt technology Image courtesy of Stuart Miles at FreeDigitalPhotos.net Featured

IT services provider Datacom has delivered the first stage of Datascape, a new smart council and community cloud solution, to the Shire of Manjimup in Western Australia as part of enhanced customer services initiatives.

The Shire says its initial priority is to use Datascape to help it engage more closely with its community, and the first stage of Datascape is "Service Requests" which will support Manjimup to improve customer service.

Datacom says subsequent stages include finance and rates, new online capabilities such as rates payment, building and planning regulations, licences, permits and animal control.

Andrew Campbell, chief executive of the Shire of Manjimup, said he was pleased to have Datascape underway.

“The implementation was seamless and we’ve had a really positive response from our people using the new system,” he said.

“We chose Datascape because we were looking for something flexible, scalable and responsive that would support our growing community. We think it is the best solution to help us deepen community engagement, as well streamlining operations and service delivery.

“The other thing we like is that Datascape is designed for a wide range of local government sizes, including small to medium-sized councils. It’s scalable and allows local governments like us to choose what we need, then add more functionality as we go. It’s also cost effective as it’s priced per number of ratings assessments.”

Mark Matijevic, director of Datacom Local Government, said it was a big day for the team who had been working towards the first implementation of Datascape for nearly three years.

“Working with the Shire of Manjimup has been great because they are both innovative and up for change, but also pragmatic – they know they can’t have it all on day one.

“Andrew understood our vision for Datascape at a very early stage — with local government being first and foremost based on community needs — and so the Manjimup team has come on the journey with us as we’ve built. Their work on testing and validating our design has been invaluable, and it’s been a pleasure to have them as our very first Datascape customer.

“We describe Datascape as being ‘born in the cloud’ – this means that it has been built specifically for local government and is entirely cloud-based.”

Matijevic said that to support the implementation of service requests, Datacom migrated data across from Manjimup’s legacy system, with data migrated into the new Datascape system including ratepayer and citizen contact details, land parcels within the district, property data, rates accounts, change of ownership processes and subdivision processes.

“It’s significant for us that we’re able to manage these processes within Datascape from Day 1, as well as getting data from other government agencies such as Landgate,” Matijevic said.

The roll out of additional Datascape functionality to Manjimup will continue throughout 2019.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

 

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