IFS says the key to the business transformation of QM Properties is the consolidation of business systems across finance, HR, sales & customer relationship management, project management and property management into a single unified system.
According to IFS, the transformation will streamline many business processes and provide access to integrated, real-time information and reporting.
IFS says the addition of CRM and mobile functionality will drive customer experience improvements, as will the deployment of mobile ready capabilities for property lifecycle management, including purchasing, construction, marketing, sales and maintenance activities.
“We didn’t want a heavily customised solution that would require significant effort to upgrade to new technology,” said Kane Davis, chief financial officer for QM Properties, citing IFS’s ongoing investments in mobile solutions such as the IFS Aurena interface as another major factor.
“We are looking to deliver a better customer experience and mobility is a key enabler of that. Whatever device we use, we know IFS will be able to support it. Partnering with local suppliers is also extremely important to us, so having an IFS office located in Brisbane is fantastic.”
Warren Zietsman, IFS Sales vice-president and managing director, Australia and New Zealand, said, “IFS shares many values with QM Properties, which is known for its expertise, industry experience and a commitment to exceeding customer and community expectations. Our local team is using its own expertise and industry experience to exceed QM’s expectations, helping to transform their business so QM becomes just as well known for its innovative use of technology.”