Home Deals Statewide Super selects IRESS’ Acurity to enhance member experience

South Australian superannuation industry fund Statewide Super is partnering with IRESS to implement its Acurity superannuation administration platform as the business moves towards a digitally-enabled future.

The move involves replacement of software offerings from multiple providers with the single Acurity platform.

Linda Zeelie, chief operating officer, Statewide Super, says the partnership with IRESS will deliver a state-of-the-art experience that includes a new member app to drive an enhanced mobile member experience.

“We focused on delivering the highest level of customer service and product offerings for our members. Acurity will now be seamlessly delivered and updated, ensuring we remain at the forefront of technology delivery for super funds,” Zeelie said.

Jeff Hall, general manager – Superannuation IRESS, says the delivery of the Acurity platform as a managed service delivers reliability and consistency with a predictable cost.

“Having access to the latest version of Acurity at all times will underpin the Fund’s goal towards becoming a 100 per cent digitally enabled business. In this case digital technology is an enabler and can innovate the modern super fund environment, whilst still providing exceptional face-to-face customer service.

“Statewide Super is now able to harness technology to drive true business change. The new platform and business model is designed to produce new possibilities for the Fund and its members now and into the future.”

The option of a managed service offering for Acurity in 2016 has seen superannuation funds, like Statewide Super, elect to move away from upfront platform technology investment and towards a managed service model.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

 

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