The agreement will see Norwood’s World Phone service promoted to RAC WA’s 840,000 members and customers when they purchase travel and cruise packages, travel insurance, arrange international licences and other associated travel products.
Under the deal, RAC Travel will be responsible for promoting the World Phone service to their members and customers across a variety of channels, including the RAC website, direct marketing, in store materials and face-to-face discussion with travel consultants at its seven locations across Western Australia.
Payment for the World Phone packages will be charged directly via upfront credit card processing and will not be subject to Apple or Google App Store payment terms.
The local inbound number will allow customers to divert their Australian phones to World Phone so they can continue to receive calls without paying expensive voice global roaming charges whilst they are overseas.
The agreement will see Norwood contract directly with those customers and provide all fulfilment and customer service to users.
The agreement has an initial term of 12 months with service reviews every six months, and can be terminated by either party with 30 days’ notice.
Norwood chief executive and founder Paul Ostergaard said: “This is an excellent endorsement of the utility of World Phone for travellers with the RAC, one of Western Australia’s most trusted brands, and we look forward to servicing the customers and members of RAC Travel with a high quality, cost effective service to stay in touch whilst travelling overseas.”