I had a Vodafone prepaid account at the time for my son, which I have since cancelled, but the Vodafone system seems incapable of communicating this fact to Bonus Bank.
Consequently I have started receiving emails: "Dear Customer. Your last recharge & addition to your Bonus Bank was made on the 29th of October. Please recharge before 27th of January to ensure your Bonus Bank dollars of $12 is not forfeited. You can recharge using your credit card online or calling 1555 (Free) from your phone. You can also visit one of 20000 retail outlets to purchase a recharge voucher."
Putting aside the fact that I got this message on 7 February - meaning my credit is now forfeit regardless - as I am no longer a customer these messages are of no interest. Is there an unsubscribe facility? No there is not. Is there a web site where I can go to unsubscribe? Well yes, and no.
"For more information please visit wwww.vodafone.com.au\BonusBank (and those typos: the extra 'w' and the back slash, are not mine: they come straight out of the message).
This site, of course, requires me to log on which, of course, as I am no longer a Vodafone customer I cannot do. So my only options are: to endure the dreaded Lara (aka Vodafone's automated customer response system); spend god knows how long trying to reach a real customer service rep; or report them to the ACMA's spam police. ACMA, or Vodafone, I hope you are reading this.
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