Friday, 09 June 2017 01:35

ShoreTel launches Connect Cloud for Australian market

By
Frederic Gillant ShoreTel Frederic Gillant ShoreTel

Communication solutions provider ShoreTel has released a new full service cloud Unified Communications as-a-Service (UCaaS) solution in Australia.

The release of ShoreTel’s Connect Cloud UCaaS solution is part of the continued global expansion of its Unified Communications as-a-Service (UCaaS) solution.

The launch of Connect Cloud follows the introduction of ShoreTel’s first cloud-based voice service in Australia which the vendor says has seen “rapid partner uptake and strong customer demand” since its April launch.

Frederic Gillant, vice-president and managing director of Asia-Pacific, ShoreTel, says the Connect Cloud solution will not only be available to new customers but also for current ShoreTel customers as an opportunity to upgrade their existing cloud solution or migrate from an onsite system.

“We have an incredibly loyal customer base here in Australia, and are honoured to still count as customers most of the original organisations who chose ShoreTel when we opened operations here more than 10 years ago.

“Many of our customers have been adopting cloud in other areas of their IT infrastructure and business; now they also have a low-risk cloud migration path for their ShoreTel telephony and UC environments.”

ShoreTel says registered training organisation MRWED — with a large workforce of remote home-based workers — is the first company in Australia to select Connect CLOUD with implementation to commence this month.

“The ShoreTel UCaaS solution will mean better visibility and increased collaboration across our organisation,” says Jason Ash, chief innovation officer, MRWED. “This is a huge advantage as we strive to create a diverse force of remote workers, adding to the MRWED core value of flexibility.”

Connect Cloud services are sold through ShoreTel’s Australian cloud partners who can also offer customers a range of professional services.

Don Joos, president and chief executive of ShoreTel, says Connect cloud provides intuitive UCaaS functionality and clear, simple pricing.

He says the ease of the solution, paired with the flexibility of a cloud deployment model, enables businesses of all sizes to benefit from voice, video, mobile, conferencing, messaging and contact centre communication services.

“Connect Cloud gives our Australian customers and partners greater choice and flexibility in how they procure, design and deploy unified communications and contact centre solutions,” Joos says.

“The richness of the Connect Cloud solution combined with the enthusiasm we’ve seen from the Australian channel perfectly positions ShoreTel to drive cloud growth in the Asia-Pacific region.”

ShoreTel touts Connect Cloud as a solution designed to improve business productivity by offering a natural, collaborative user experience and seamless support for today’s mobile workstyles.

‘With its browser-based client app and integrated mobility applications, Connect Cloud makes collaboration simple and consistent across communication channels. With one click, users can easily transition a conversation between a call, chat, Web desktop share and video without the need for plug-ins or complex set-up. Multi-point audio and video conferencing are also available.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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