Monday, 13 November 2017 10:12

MNF connects Office 365 to PSTN

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MNF Group's new MNF Enterprise brand has announced a service that enables external calling from Office 365.

"A vast majority of businesses are already transitioning to Microsoft Office 365 cloud infrastructure, but have the limitation that the platform does not natively support external calling. MNF Enterprise's Cloud Connect extends the solution by providing national and international voice network connectivity for Skype for Business and Microsoft Teams," said MNF Enterprise solutions manager Greg Round.

"Customers don't need to pay for a complex on-premise PBX system when Cloud Connect can extend existing Office 365 services in Skype for Business or Teams to provide equivalent level of services. Employees in most companies are already very familiar with the Skype for Business interface and capabilities; we extend on those capabilities to ensure that the one user interface allows them to reach anyone, anywhere, on any device."

MNF Enterprise Cloud Connect supports iOS, Android and traditional IP desktop phones, and extends Skype's presence technology across all devices.

Standard PBX features such as call transfer, call waiting, hold music, call queues and auto attendants are available.

Customers can use Office 365's audio conferencing and Web video broadcast services as well as MNF's optional video collaboration, call recording or attendant console packages.

Cloud Connect can also be used to link the phone system with Salesforce CRM, and MNF's Precision Analytics tool tracks inbound and outbound calls, helps analyse usage and trends.

The first customer to use Cloud Connect for Microsoft Office 365 Skype for Business and Teams is Sacred Heart Mission, which provides community services, care facilities and operates op shops across Victoria.

"We now have the mobility we need across multiple devices, desktops, mobile phones and iPads with MNF Enterprise's voice service and Skype for Business," said Sacred Heart Mission ICT manager Gavin More.

"Following the initial pilot, we are now migrating all services and sites to this solution, and porting our phone numbers into MNF Enterprise's cloud platform."

MNF Enterprise Cloud Connect requires an Office 365 E5 plan.

MNF Group launched the MNF Enterprise brand earlier this month.

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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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