Wednesday, 09 September 2020 20:13

MECCA undergoes 'total makeover' with Workday

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Australian beauty products retailer MECCA, is in the final chapter of a phased human resources makeover that has seen it implement Workday HCM to eliminate manual paper-based processes and reduce HR administration time.

According to MECCA, the full impact of the makeover came to light during the COVID-19 pandemic, with Workday enabling MECCA to quickly manage team member changes and automate processes. 

In the years since 1997, when Jo Horgan founded the company in Melbourne with less than 10 team members, a collection of seven brands, and a space which doubled as an office and warehouse, MECCA has grown into a beauty empire. It now has more than 100 stores with almost 4,000 team members throughout Australia and New Zealand and offers more than 150 brands across the company’s different concepts: MECCA, MECCA Cosmetica, MECCA Maxima and its online stores MECCA.com.au and MECCAbeauty.co.nz.

In 2017, MECCA made the decision to launch a three to five-year program to digitalise its human capital management technology so that it could simplify everyday requirements for its team members and enable them to self-serve. This included the development of a digital onboarding experience to ensure team members are set-up from day one, with no paper-based forms.

The HCM makeover began with the implementation of Workday HCM Core, Recruitment, Onboarding, Absence and Compensation. This was followed in 2018 with the addition of Workday Talent, Performance, Advanced Compensation and Succession.

Then in early 2020 along came COVID-19. The extra dimension of the Workday solution’s capability came to light as it enabled MECCA to quickly manage team member changes and automate processes as the pandemic unfolded.

The next stage in MECCA’s HCM makeover will involve using Workday Learning for store support team members across its network, and the final stage, to be completed in 2021, will see the implementation of advanced Insights and Workforce Planning.

Louis Tsomaropoulos, Head of Talent Acquisition & People Analytics, MECCA, said: “The digitalisation of our HR management systems has been a game changer for MECCA. Through Workday, we have been able to automate work, which ultimately enables us to provide better support to our team and improve the employee experience. 

"During COVID-19, Workday enabled us to move quickly to support the needs of our business. For example, we were able to make staffing changes, such as deploying more than 120 store-based team members to our warehouse to fulfil an increase in online orders during store closures. We were also able to automate the application process for the relevant government schemes for all our team members. Without the digitalisation of our HR systems, it would have taken us weeks to work through these changes.  Workday is the cornerstone for all employee data, which syncs to all other apps seamlessly.”

Stephen Jack, Managing Director and Vice President, Workday Australia and New Zealand, said: “MECCA is an Australian success story and trusted brand. We have valued working on MECCA HCM transformation as they digitise the employee experience and significantly reduce HR administration time. This is being achieved with Workday’s single source of truth and simplified technology landscape.”


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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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