Enterprises of all sizes have been aware they must inevitably adopt cloud technologies, but the path is not always simple for established organisations with a build-up of legacy infrastructure and applications. With COVID-19 response plans seeing workers locked down around the world it’s significantly more front-of-mind now than ever before.
In his webinar on September 3rd, Irvine will speak about the ways companies can approach their cloud journey and the things they need to be thinking about.
For example, Irvine says, "some organisations got stuck when COVID-19 came in because their contact centre was stuck in their building. They forwarded calls to mobiles but lost all the functionality of contact centres.”
By contrast, "the Netflix contact centre runs on Chromebooks with RingCentral and headsets and can operate at home with their cloud telephony solution. The ability to scale to Netflix shows it is possible, but for a lot of companies, it took something like COVID-19 to really kick the message in,” Irvine says.
Irvine has been helping companies move to the cloud for nine years, with a bite-sized staged approach which has been proven and refined over this time.
"Telecommuting has been around for years and my team works that way, but now we see a massive explosion and uptake of Zoom and Microsoft Teams and Google Meet. It’s amazing something like a pandemic can drive two key technologies - cloud and video-conferencing in that short timeframe simply because of necessity,” Irvine says.
Glenn Irvine's webinar on cloud adoption approaches is running on September 3rd, and more details are here on iTWire.