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Thursday, 17 May 2012 08:07

Perth business bids to pioneer cloud commerce

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Perth based Kitchenware Direct wants to be one of the first 100 companies in the world to use NetSuite’s Commerce as a Service offering which was announced this week.

Peter Macaulay, a director of the company, which has been a user of NetSuite’s cloud based business information systems for the last five years, said that although the company already used NetSuite’s ecommerce system, the opportunity to move to Commerce as a Service should deliver faster results for customers, and that the company was keen to be one of the early adopters.

He’ll have to stand in line though as NetSuite decides which of its 14,000 international customers make the cut to be selected as one of the first 100 users of the CaaS system. While NetSuite hasn’t revealed the criteria for selecting the first 100 users, it isn’t going to restrict the trials to the US.

According to Dean Stockwell, vice president for professional services for NetSuite in Asia Pacific, a large technology company in Japan is one of the first ten pioneers of the CaaS service, and the system being developed with that company will help shape the final form of the SuiteCommerce services.

Mr Stockwell acknowledged that NetSuite was deliberately “Drip-feeding the product out” in order to ensure that not only did the service work properly, but NetSuite’s back end data centres would be able to meet demand. As to when the service might be available generally Mr Stockwell said “when it’s ready.”

Speaking during the SuiteWorld conference in San Francisco, the Commerce as a Service offering unveiled yesterday by CEO Zach Nelson today won plaudits from NetSuite users keen to push more of their business into the cloud. A series of further announcements about the NetSuite product roadmap were also made today by the company’s founder and chief technology officer Evan Goldberg.

One of the most warmly received announcements was about an upgraded dashboard scheduled for release in 2013 which will provide more streamlined reporting of a company’s performance based on the real time data in the ERP systems. Mr Macaulay from Kitchenware said that; “At the moment you can almost get information overload with the dashboard.”

The redesigned dashboard with the ability to drill down through charts and graphs on the fly would be more useful he said, and also avoid the need for managers to feed transactional data into a separate repository for later analysis.


Another announcement which resonated for Australian users of NetSuite was the plan for multi-book accounting which will allow global companies with operations in multiple countries to more simply manage issues such as different reporting periods and accounting frameworks.

Justin Crawford is the chief financial officer of Tasmania based Maintenance Systems Solutions, which provides white collar services to mining companies in Australia, New Zealand, South African and the US. A relatively recent convert to cloud computing, MSS migrated from MYOB to the NetSuite and OpenAir platform in mid 2011, and Mr Crawford said that access to multi currency, multi accounting system financial applications would be important for the company especially as it continues to expand in Canada and Europe.

MSS is one of 250 new Australian companies that have signed up for NetSuite services in the last 12 months according to APAC managing director Mark Troselj. He said that the total customer count for Australia now stood at 1,100.
The company, which is continuing its move away from a purely direct sales model to a mix of direct and partner sales in Australia, now employs 70 people locally.

While declining to put a figure on local revenues (internationally the company is shooting for $US300 million this year) Mr Troselj cited Gartner statistics claiming that the company was growing revenues by more than 8 per cent a year, and was Australia’s 7th or 8th largest ERP vendor by revenue.


Beverley Head attended SuiteWorld as a guest of NetSuite.

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