Tuesday, 29 May 2012 15:16

NEC launch cloud telephony service for SMEs

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NEC is looking to penetrate the small to medium sized business market with the launch of a scalable, cloud telephony solution designed specifically for Australian SMEs.

NEC says its secure cloud-delivered private branch exchange (PBX) and unified communications (UC) platform, can be rapidly scaled from four extensions, up to 200 plus extensions at single or multiple sites, allowing businesses to support future growth without additional infrastructure and integration costs.

NEC Australia’s senior manager of emerging technology, Paul Woosnam, says the new cloud solution provides an alternative offering to the traditional on-premise solution and brings small to medium sized businesses the benefits of cloud services including “reduction in capital spending and technology risk, increased business agility, and the ability to consume services as required.”

Delivered over broadband, NEC’s cloud solution is available as a bundled service on a single monthly bill and Woosnam says it removes the need for businesses to invest in on-site PBX and PSTN services, eliminating both the associated cost and technical risk of maintaining hardware while retaining the full suite of PBX features.

“The platform also extends the reach of the office PBX to home and mobile workers by leveraging the ubiquitous internet and availability of compatible softphone clients for devices such as laptops, smartphones and tablets.

Woosnam says the offering also brings enterprise-grade unified communications features to small businesses through the cloud communicator client, including softphone, click to call, presence and instant messaging, as well as supporting Outlook contact integration and fax to email.

“The platform is a fully functional multi-tenant solution and provides a secure role-based web management interface, allowing system administrators to perform companywide changes and end-users to manage their call handling.”

According to Woosman, NEC has invested heavily in developing a secure resilient infrastructure that is hosted, maintained and managed within Australia, and he says service is also backed by 24/7 support through the company’s local network operations centre based in Melbourne.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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