Friday, 07 July 2017 14:01

The rise of blended artificial intelligence for contact centres (free webinar)

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Genesys is hosting a free webinar on 20 July that examines “blended AI” for customer-facing departments including marketing, customer care, and digital commerce.

It contends that when automation and artificial intelligence combine with the power of the human touch in the contact centre, companies bridge the gap from average to magnificent customer experiences.

Genesys  has been working on its own AI — Kate — and the free webinar seeks to explain the pros and cons of blended AI.

It says a revolution is happening in customer-facing departments as organisations embrace artificial intelligence to support the customer experience. Bots can be an effective way to gain efficiencies at a lower cost, but bots and your employees need to work together to enable smooth and seamless handoffs at the right point in the customer journey. Are customers satisfied with automated self-service and bot assistance?

Who: Participants in the webinar include

  • Remy Claret, product marketing director, Genesys.
  • Lindsay Frazier, global solutions director, Genesys.
  • Veit Irtenkauf, product line manager, Genesys.

Why: Join this webinar to learn about:

  • Delivering magnificent experiences when bots and humans join forces;
  • Seamless AI integration across all channels; and
  • Personalised omnichannel experiences backed by employee engagement and business optimisation solutions.

When: Thursday, July 20 — 60 minutes (semi-live sessions)

  • Asia-Pacific: 1 pm AEDT

 Gen meet kate


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Ray Shaw

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Ray Shaw ray@im.com.au  has a passion for IT ever since building his first computer in 1980. He is a qualified journalist, hosted a consumer IT based radio program on ABC radio for 10 years, has developed world leading software for the events industry and is smart enough to no longer own a retail computer store!

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