It contends that when automation and artificial intelligence combine with the power of the human touch in the contact centre, companies bridge the gap from average to magnificent customer experiences.
It says a revolution is happening in customer-facing departments as organisations embrace artificial intelligence to support the customer experience. Bots can be an effective way to gain efficiencies at a lower cost, but bots and your employees need to work together to enable smooth and seamless handoffs at the right point in the customer journey. Are customers satisfied with automated self-service and bot assistance?
- Remy Claret, product marketing director, Genesys.
- Lindsay Frazier, global solutions director, Genesys.
- Veit Irtenkauf, product line manager, Genesys.
Why: Join this webinar to learn about:
- Delivering magnificent experiences when bots and humans join forces;
- Seamless AI integration across all channels; and
- Personalised omnichannel experiences backed by employee engagement and business optimisation solutions.
When: Thursday, July 20 — 60 minutes (semi-live sessions)
- Asia-Pacific: 1 pm AEDT