Friday, 07 July 2017 14:01

The rise of blended artificial intelligence for contact centres (free webinar)


Genesys is hosting a free webinar on 20 July that examines “blended AI” for customer-facing departments including marketing, customer care, and digital commerce.

It contends that when automation and artificial intelligence combine with the power of the human touch in the contact centre, companies bridge the gap from average to magnificent customer experiences.

Genesys  has been working on its own AI — Kate — and the free webinar seeks to explain the pros and cons of blended AI.

It says a revolution is happening in customer-facing departments as organisations embrace artificial intelligence to support the customer experience. Bots can be an effective way to gain efficiencies at a lower cost, but bots and your employees need to work together to enable smooth and seamless handoffs at the right point in the customer journey. Are customers satisfied with automated self-service and bot assistance?

Who: Participants in the webinar include

  • Remy Claret, product marketing director, Genesys.
  • Lindsay Frazier, global solutions director, Genesys.
  • Veit Irtenkauf, product line manager, Genesys.

Why: Join this webinar to learn about:

  • Delivering magnificent experiences when bots and humans join forces;
  • Seamless AI integration across all channels; and
  • Personalised omnichannel experiences backed by employee engagement and business optimisation solutions.

When: Thursday, July 20 — 60 minutes (semi-live sessions)

  • Asia-Pacific: 1 pm AEDT

 Gen meet kate

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Now’s the Time for 400G Migration

The optical fibre community is anxiously awaiting the benefits that 400G capacity per wavelength will bring to existing and future fibre optic networks.

Nearly every business wants to leverage the latest in digital offerings to remain competitive in their respective markets and to provide support for fast and ever-increasing demands for data capacity. 400G is the answer.

Initial challenges are associated with supporting such project and upgrades to fulfil the promise of higher-capacity transport.

The foundation of optical networking infrastructure includes coherent optical transceivers and digital signal processing (DSP), mux/demux, ROADM, and optical amplifiers, all of which must be able to support 400G capacity.

With today’s proprietary power-hungry and high cost transceivers and DSP, how is migration to 400G networks going to be a viable option?

PacketLight's next-generation standardised solutions may be the answer. Click below to read the full article.


WEBINAR PROMOTION ON ITWIRE: It's all about webinars

These days our customers Advertising & Marketing campaigns are mainly focussed on webinars.

If you wish to promote a Webinar we recommend at least a 2 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site and prominent Newsletter promotion and Promotional News & Editorial.

This coupled with the new capabilities 5G brings opens up huge opportunities for both network operators and enterprise organisations.

We have a Webinar Business Booster Pack and other supportive programs.

We look forward to discussing your campaign goals with you.


Ray Shaw

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Ray Shaw  has a passion for IT ever since building his first computer in 1980. He is a qualified journalist, hosted a consumer IT based radio program on ABC radio for 10 years, has developed world leading software for the events industry and is smart enough to no longer own a retail computer store!

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