Thursday, 01 October 2020 09:46

Optus extends support for eSIMs


Optus is now allowing customers to connect to its mobile network using an eSIM via an app on their phone, claiming it is the first mobile provider in Australia to allow it.

Australia’s second largest mobile operator says the move makes it easier than ever before for new Postpaid mobile customers to join its mobile network, connecting digitally via the My Optus App with a digital eSIM purchased via or via all other Optus stores and channels.

Optus has also made the digital eSIM available for Prepaid mobile customers via Optus stores.

“Optus was first to launch eSIM support for mobile phones to Australians in April 2019 and today’s innovation transforms the consumer journey with a process that regularly takes days (waiting for SIM delivery) taking just minutes to complete, activating digitally via the My Optus app,” Optus said in a statement on Thursday.

Optus VP, TV, Content & Product Development, Clive Dickens said, “Our customers want simplicity and convenience, which is why we are thrilled to extend our digital eSIM product and technology for new mobile customers. Buying a service with an Optus digital eSIM online offers a simple digital way of connecting to Optus without leaving your home or workplace.”

“eSIM also eliminates the hassle of having to carry around both a work phone and a personal phone, and when combined with a physical SIM in the one device, provides an enhanced experience allowing customers to make and receive calls from two different mobile numbers from two different carriers without the need to switch between devices.”

“We know that our customers are also looking for new ways to make sustainable, environmentally friendly changes to their everyday lives, and by selecting to activate with digital eSIM, customers can save another bit of plastic from our oceans and another delivery truck on our busy roads,” Dickens concluded.

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Now’s the Time for 400G Migration

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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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