Wednesday, 17 July 2019 10:23

NZ telcos going to court over customer billing actions Featured

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NZ telcos going to court over customer billing actions Image JanPietruska, FreeDigitalPhotos.net

New Zealand telecommunications providers are facing charges for billing customers after contracts finished, with the country’s competition regulator, The Commerce Commission, laying 13 charges against three of the telcos.

The Commisssion has filed charges in the Auckland District Court under the Fair Trading Act against retail telecommunications providers CallPlus Services trading as Slingshot, Flip Services and Orcon, alleging they made false representations in invoices sent to their customers.

The Commission alleges that the companies issued invoices which included charges to customers for the period after the agreed termination date for their contracts.

And, the Commission alleges that, by doing this, the companies misrepresented their rights to payments because their customers only owed payment for the services provided prior to the agreed termination date.

The charges relate to conduct during the period 2 January 2012 to 1 March 2018, and the case will be called in the Auckland District Court on 23 July.

The three companies charged are each subsidiaries of parent company Vocus, a major provider of mobile and broadband services to New Zealand consumers and businesses.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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