The Commission has just launched an online questionnaire asking New Zealanders for their views after Parliament made changes that direct the Commission to collect and report on the quality of service consumers receive from their telco providers.
“We want to know what New Zealanders like about their phone and broadband and about the things that frustrate them. We also want to know what information is useful to help them make choices about what providers and services they sign up to,” Telecommunications Commissioner Dr Stephen Gale said.
“We’re calling for consumers to share their thoughts via a couple of online questions. We’ve also released a summary paper which includes examples of what we think could be helpful for consumers when choosing their phone and broadband services.
Following feedback, the Commission says it will hold workshops with industry, consumer advocacy groups and interested consumers to help decide the information that it will collect and how it will collect it.
The Commission will then seek advice on the best ways to provide that information to consumers.