Tuesday, 25 June 2019 10:56

New Zealanders to be canvassed on ‘likes and dislikes’ with phone, broadband services Featured

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New Zealand’s competition regulator, The Commerce Commission, is looking for feedback from the public about what they like and dislike about their experiences using phone and broadband services.

The Commission has just launched an online questionnaire asking New Zealanders for their views after Parliament made changes that direct the Commission to collect and report on the quality of service consumers receive from their telco providers.

“We want to know what New Zealanders like about their phone and broadband and about the things that frustrate them. We also want to know what information is useful to help them make choices about what providers and services they sign up to,” Telecommunications Commissioner Dr Stephen Gale said.

“We’re calling for consumers to share their thoughts via a couple of online questions. We’ve also released a summary paper which includes examples of what we think could be helpful for consumers when choosing their phone and broadband services.

“We know price isn’t the only thing New Zealanders care about and our new powers will help us highlight the quality of service that consumers experience. The aim of this work is to lift the level of service overall by encouraging providers to compete on quality, not just dollars and data.”

Following feedback, the Commission says it will hold workshops with industry, consumer advocacy groups and interested consumers to help decide the information that it will collect and how it will collect it.

The Commission will then seek advice on the best ways to provide that information to consumers.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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