Launched in February this year, Optus GO is a suite of products which simplifies core ICT essentials for businesses of all sizes, and new solutions now being rolled out include:
- GO Contact Centre, which provides enterprises with cloud-based contact centre capabilities, including management of inbound calls, outbound calls, chat and email, social, workforce management, quality management and analytics. The solution also includes reporting options which capture the learnings generated from each customer engagement – and add-ons allow Centre to be tailored quickly to an enterprise’s unique customer base.
- GO Security, which has an advanced cloud security architecture fully managed by Optus, protecting enterprises’ data at the points it is most vulnerable including email and web protection.
- GO Storage, which offers flash-based, storage-as-a-service solution. The service allows enterprises to exceed reserved capacity commitment as business requirements grow - delivering true as-a-service flash storage in your choice of data centre, without the need to manage end of life hardware and other common storage problems.
“We designed Optus GO to save our customers time and money by simplifying technology, delivering connectivity and ICT as an end to end solution in a secure and managed environment.”
He predicts that IOT, advanced data analytics, artificial intelligence and 5G will soon offer huge opportunities for business, but says that businesses need to get their core platforms right as a foundation.
“An enterprise must address key network and ICT needs as a solid foundation for optimising their investment in next generation technologies. Optus GO delivers speed, reliability and a range of enterprise ICT services which help accelerate our customers’ digital strategies.”