Thursday, 30 July 2020 05:46

India's Bharti Airtel and Ericsson renew network management deal

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India's Bharti Airtel and Ericsson renew network management deal Courtesy Ericsson

India's biggest integrated telecommunications provider Bharti Airtel has renewed an agreement it had in place with Swedish telecommunications equipment provider Ericsson to provide nationwide managed network operations through the Swedish firm's Ericsson Operation Engine.

A statement from Ericsson said the three-year deal would see Airtel launch the Ericsson Operation Engine this year. Ericsson would use the latest automation, machine learning and artificial intelligence technologies to improve Airtel’s mobile network performance and customer experience and also manage the Indian telco's network operations centre and field maintenance activities country-wide.

It said Ericsson would also provide network optimisation services, combining multi-vendor networks expertise with its state-of-the-art machine learning/AI-enabled cognitive software suite. This is claimed to be able to deliver a better customer experience and ensure a superior return from Airtel’s deployed network assets.

The deal is an extension of the 25-year partnership between the two companies.

Bharti Airtel chief technology officer Randeep Sekhon said: “We are pleased to strengthen our deep partnership with Ericsson as part of our vision to build a future-ready network that enables world-class experience for our customers.

"We are confident these new technologies will enable us to serve the emerging data requirements of customers in a digitally connected India.”

Nunzio Mirtillo, head of Ericsson South-East Asia, Oceania and India, said: “Ericsson Operations Engine consolidates our position as the industry leader in network managed services.

"With more than 300 global contracts, Ericsson has proven capabilities in managing and operating multi-vendor and multi-technology networks.

"This agreement demonstrates the continued confidence in our products and end-to-end solutions in Bharti Airtel’s network and IT operations."

The partnership between the two companies has spanned 2G, 3G and 4G provision and, more recently, live 5G trials.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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