In our previous predictive piece, we took a general look at what might befall us in 2021. In this the first of our industry-specific summaries, executives closely associated with the telecommunications industry offer their thoughts.
Kicking off, Joanne Wong, VP International Marketing, LogRhythm suggests that, "As 5G becomes more pervasive, it will also create new security opportunities and challenges for enterprises. We'll see growing deployments of IoT that are underpinned with 5G and that means new and diverse attack surfaces. Indeed, the combination of 5G and IoT will ensure that security becomes a priority for a growing number of organisations, and they will need to rethink their traditional approach to cyber resilience.
Taking a more positive stance, Daniel Bradby, Emerging Technology / Innovation Principal at Mantel Group offers, "One of the biggest advantages of the rollout of 5G in metropolitan Australia is the lower latency times available to organisations, which opens up new opportunities for businesses. Applications that might previously have only be possible running on your laptop, like video editing, might now be possible to be webapps and run from your web browser.
"We now have NBN rolled out for home/office use, but 5G means running these intensive webapps is also possible while portable. Further into the future we might see the low latency benefits of 5G being used to remotely control driverless trucks for that last mile where a driver might need to take over from the self-driving part of the trip.
With all that in mind, Andy Hurt, Managing Director ANZ, Poly will envisage 'Teleconferencing as a service.' "We're going to see the As-a-Service model app take off with enterprise grade teleconferencing hardware. Similar to the way a consumer might bundle the price of a smartphone with their phone bill, we expect to see telcos moving into this space, offering headsets, speakerphones, video bars and other conferencing technology on a month-to-month paid plan. For organisations - particularly small to medium businesses - spreading the cost of the tech investment across a number of years provides the flexibility for businesses to invest in the highest quality equipment for the best experience for their employees."
However, Jim Shanahan, COO, Serverfarm adds a certain level of negativity to that thought. "…the disruption [due to COIVID-19] allowed enterprises, telcos and service providers to take advantage of a greater range of options at almost every tech stack level. But too often, they proved to be monolithic in nature and locked in IT. The world has moved on from the era of the fully integrated managed service providers and outsourcers as the supply side struggled to deal with heavy and fixed overheads, aging technology solutions, outdated processes, and an inability to act fast."
John Boesen, MNF Group Chief Technology Officer continues with the COVID-19 disruption theme, "2020 was the year that will go down in history as the world's largest 'forced' work-from-home experiment. Almost every business accelerated remote working agendas, giving birth not only to new ways of working but work life balance that many never thought possible. Looking ahead to 2021, anywhere / anytime' work practices are here to stay but we now move from a reactive to a proactive position as we rethink our systems, our processes, our communications, our cultures and how we remain socially connected. Harmonising on a single collaboration communication hub is a must, but not enough now - we have realised there is an even better way.
This is the second in a series of 'predictions' for 2021. Stay tuned in the new year for the thoughts of our experts in other specific areas including 'cloud,' 'security' and the 'future of work.'