Friday, 16 September 2016 07:35

Gmail service restored after nearly 17 hours Featured

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Issues with Google's Gmail service that led to a breakdown of the service were resolved after nearly 17 hours, according to the company's app status page.

The global service breakdown took place at 1.16am AEST on 15 September and services were fully restored at 6.04pm, according to the company.

Announcing the restoration of services, the company wrote: "The problem with Gmail should be resolved. We apologise for the inconvenience and thank you for your patience and continued support.

"Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Centre.

"The issue is resolved for the vast majority of affected customers and we will be working individually with the remaining customers affected.

"We will conduct an internal investigation of this issue and make appropriate improvements to our systems to prevent or minimise future recurrence. We will provide a more detailed analysis of this incident to the affected customers once we have completed our internal investigation."

Despite the issue taking nearly a full day to resolve, Google did not classify it as a service outage, but rather as a service disruption.

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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