Wednesday, 20 March 2013 09:56

FrontRange turns up the HEAT with Service Management 7.2

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A new version of FrontRange HEAT Service Management features improvements in the service catalogue and workflow automation.

FrontRange HEAT Service Management 7.2 features an improved service catalogue allowing the time-saving selection of multiple items in a single request.

The service catalogue is now more customisable in terms of look and feel, allowing a closer match with other corporate applications.

The workflow editor interface and automation platform have also been revised to improve the efficiency of the workflow creation and definition process.

"HEAT Service Management allows you to take control of your IT infrastructure with end-to-end incident to problem to change to release configuration management workflows and best practice templates, so you can monitor and manage your assets from a single location," said FrontRange CTO Udo Waibel.

"With HEAT Service Management 7.2, FrontRange's customers maximise operational efficiencies, reduce IT costs, and improve service quality and compliance."

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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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