Sydney-based Cochlear has grown to 20 offices and sells implantable hearing solutions to over 100 countries. Information management was becoming an issue due to the large number of internal and external documents in a multitude of formats.
"Cochlear's dependence on many disparate content repositories and the use of e-mail for collaboration was recognised as a major impediment to operational efficiency," said Cochlear information architect Mark Cotterell.
"More importantly, this environment was a major barrier to embracing digital and maximising the value of information. Cochlear has turned to OpenText to share the journey towards digital transformation."
"Our staff will be able to quickly access information in the business context they require. The solution will be a 'one-stop shop' for documents driving our business processes.
"This central repository is beginning to make it easier for work areas to share ideas and improve collaboration.
We are deploying the full capability team by team to embed the behavioral changes that will result in our globally distributed staff and partners being much better connected. This will enable the improved flow of information through our business processes and ultimately help us innovate as a business."
Since the company operates in a regulated industry, "we must ensure the absolute integrity of our information," said Dr Cotterell. "Information must be accurate and provide a full, valid history of our actions and business processes."
According to OpenText, Content Suite will enable Cochlear to automatically implement standard policies over the way content is classified, managed and retained, thus reducing costs whilst mitigating risk.
It can even provide proof that certain information has been deleted.