Thursday, 23 January 2020 11:42

Aussie Broadband opens new call centre, partners with Learn Local Featured

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Aussie Broadband Learn Local team:Tania Sacco, Hallam Community Learn Local, Amanda Wright, Hallam Community Learn Local, Catherine White, Aussie Broadband, Denise Chalmers, Lynbrook Aussie Broadband, Kevin Salerno, Aussie Broadband & Janet Granger-Wilcox, Aussie Broadband Aussie Broadband Learn Local team:Tania Sacco, Hallam Community Learn Local, Amanda Wright, Hallam Community Learn Local, Catherine White, Aussie Broadband, Denise Chalmers, Lynbrook Aussie Broadband, Kevin Salerno, Aussie Broadband & Janet Granger-Wilcox, Aussie Broadband

Internet service provider Aussie Broadband has expanded its network, establishing a new call centre in the outer Melbourne suburb of Lynbrook, and partnering with Learn Local to help meet its staffing requirement for the centre.

The new call centre joins Aussie Broadband's first centre at its head office location in Morwell in regional Victoria.

Aussie Broadband, general manager of corporate affairs, Janet Granger-Wilcox said company is looking forward to building a larger presence in Lynbrook.

“We’ve grown from 60 to close to 300 staff in 3 years, and we’re adding around 10,000 new customers a month,” she said.

“We expect the Lynbrook office to bring 150 jobs to the area, including customer support roles, communications and HR.”

Granger-Wilcox said that in order to help attract local staff, Aussie Broadband has partnered with Learn Local organisations to create and deliver customised pre-employment training that matches its recruitment timelines.

She said so far, Aussie Broadband has employed 19 people through the pre-employment training with the majority being employed across their sites in South Eastern Victoria.

Learn Local organisations offer a range of education and training programs to help learners gain some new skills and help them find employment.

City of Casey Mayor Cr Susan Serey “praised Aussie Broadband” for participating in pre-employment courses with Learn Local organisations and encouraged other businesses to do the same.

Cr Susan Serey said that companies who partnered with a Learn Local could save time and money.

“When I heard about this program with Aussie Broadband and Hallam Community Learning Centre (a Learn Local organisation), I felt this is a wonderful way to help local people get local jobs. But it’s also good for other local businesses too,” she said.

“I think that by working with a Learn Local organisation, companies could save money in training budgets.

“Everybody benefits from such a partnership, including residents who have more options to learn closer to home.”

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Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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