Under the new industry standards to be set by the ACMA with the proposed rules telecoms service providers will be required to carry out extra identity checks before accepting the port of a mobile number.
The new get-tough regime from the Australian Communications and Consumer Authority includes last month’s announcement by the Federal Government and ACMA of the first of three pilot trials to be conducted across the telecommunications industry to combat common phone scams and techniques which plague and telecommunications industry.
The first trial involves telcos identifying and blocking calls which appear to come from a well-known Australian organisation but are actually made by scammers.
“Scams over telco networks are a serious problem, causing financial and emotional harm to victims and undermining confidence in our networks,” the ACMA said in a statement.
“We are making new rules to stop the unauthorised porting of mobile service numbers and reduce the damage done to consumers from this activity.
“The new industry standard will require service providers to carry out extra identity checks before accepting the port of a mobile number. They will also need to give their customers additional safety information.”
The ACMA has invited submission on the draft standard which have to be submitted by 19 January 2020.