Friday, 06 December 2019 11:37

ACMA bringing in new rules to prevent mobile number porting fraud Featured


Australia’s telecommunications regulator ACMA is stepping up its crackdown on scams perpetrated over mobile phone networks with plans to introduce new rules to prevent mobile number porting fraud.

Under the new industry standards to be set by the ACMA with the proposed rules telecoms service providers will be required to carry out extra identity checks before accepting the port of a mobile number.

The new get-tough regime from the Australian Communications and Consumer Authority includes last month’s announcement by the Federal Government and ACMA of the first of three pilot trials to be conducted across the telecommunications industry to combat common phone scams and techniques which plague and telecommunications industry.

The first trial involves telcos identifying and blocking calls which appear to come from a well-known Australian organisation but are actually made by scammers.

Announcing the impending introduction of new rules to prevent mobile phone fraud on Friday, the ACMA described mobile number fraud as a “gateway to identity and financial theft”.

“Scams over telco networks are a serious problem, causing financial and emotional harm to victims and undermining confidence in our networks,” the ACMA said in a statement.

“We are making new rules to stop the unauthorised porting of mobile service numbers and reduce the damage done to consumers from this activity.

“The new industry standard will require service providers to carry out extra identity checks before accepting the port of a mobile number. They will also need to give their customers additional safety information.”


The ACMA has invited submission on the draft standard which have to be submitted by 19 January 2020.


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).



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