Wednesday, 03 July 2019 10:19

ACCC tells Optus customers to check for refunds

By
ACCC tells Optus customers to check for refunds Pixabay

The Australian consumer watchdog has told customers of telco Singtel Optus to check whether they have been notified by the company about any refunds they may be entitled to in connection with its direct carrier billing third-party billing service.

In February, the Federal Court hit Optus with a $10 million fine for its treatment of customers who unwittingly bought content through this billing service.

The Australian Competition and Consumer Commission, which initiated the action, said at the time that Optus had admitted misleading consumers and breaching the ASIC Act by billing customers for content produced by third parties which they purchased by mistake through Optus' direct carrier billing service.

The $10 million was to be in addition to the $21 million that Optus and a number of third-party providers had repaid to 240,000 customers before the court action.

The ACCC said under the refund program, Optus had offered refunds to more than 390,000 customers, but thus far only about a quarter had taken up refunds worth $6.7 million.

“Optus committed to providing these refunds, and will continue to contact customers over the coming months,” ACCC commissioner Sarah Court said in a statement on Wednesday.

“Many of the affected customers were charged for content that they never wanted and never used, and from which they found difficult to unsubscribe. In some cases children unwittingly incurred charges.”

The consumer watchdog advised Optus customers to contact 1800 672 501 if they believed they could be entitled to a refund and had not yet been contacted.

LEARN HOW TO REDUCE YOUR RISK OF A CYBER ATTACK

Australia is a cyber espionage hot spot.

As we automate, script and move to the cloud, more and more businesses are reliant on infrastructure that has high potential to be exposed to risk.

It only takes one awry email to expose an accounts payable process, and for cyber attackers to cost a business thousands of dollars.

In the free white paper ‘6 steps to improve your Business Cyber Security’ you will learn some simple steps you should be taking to prevent devastating malicious cyber attacks from destroying your business.

Cyber security can no longer be ignored, in this white paper you will learn:

· How does business security get breached?
· What can it cost to get it wrong?
· 6 actionable tips

DOWNLOAD NOW!

ADVERTISE ON ITWIRE NEWS SITE & NEWSLETTER

iTWire can help you promote your company, services, and products.

Get more LEADS & MORE SALES

Advertise on the iTWire News Site / Website

Advertise in the iTWire UPDATE / Newsletter

Promote your message via iTWire Sponsored Content/News

Guest Opinion for Home Page exposure

Contact Andrew on 0412 390 000 or email [email protected]

OR CLICK HERE!

Sam Varghese

website statistics

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

VENDOR NEWS & EVENTS

REVIEWS

Recent Comments