Monday, 21 January 2019 10:27

MNF hooks up phones with Microsoft Teams

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Unified communications and collaboration provider MNF Enterprise now provides a PSTN calling integration for Microsoft Teams.

MNF Enterprise's Cloud Connect for Teams adds enterprise-style PBX facilities to Microsoft Teams. This means organisations can use a single tool for enterprise collaboration, video conferencing and traditional calling, with features such as click-to-dial and making and receiving external calls using existing phone numbers.

Following extensive trials with enterprise and government customers, the service is now available to organisations with 20 or more users in Australia, New Zealand and Singapore.

Additional integrations provide the option of connecting MNF's call recording and call analytics services, and Salesforce CRM.

"Enterprises are adopting modern collaboration tools like Microsoft Teams, but they don't want to give up their phone calling capabilities. Cloud Connect gives them the best of both worlds," said MNF enterprise general manager, enterprise and government, Greg Round.

"Microsoft Teams now has calling features comparable to Skype for Business and traditional PBX phone systems. With the addition of Cloud Connect, organisations can safely retire those old phone services and legacy on-premise equipment and move telecommunications to the cloud with confidence."

In addition, the service is available to Microsoft Partners that want to add PSTN calling to their managed services catalogue.

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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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