Home Business Telecommunications Telstra, Pivotal get up to speed with partnership

Telstra, Pivotal get up to speed with partnership

Telstra’s two-year old partnership with Silicon Valley software start-up Pivotal is gathering pace with the telco saying it is focused on digitisation, and the technology that will help it deliver new customer experiences, “as well as shape the future of Australia”.

Telstra chief executive Andy Penn was speaking this week with his Pivotal counterpart Rob Mee at the joint Telstra/Pivotal office in Sydney to celebrate the partnership and discuss what he says is the “innovative change happening both at Telstra and with Pivotal customers such as Macquarie Bank, NSW Government, and CoreLogic RP Data”.

According to Telstra, in some cases, its software development time has decreased from 6-8 months to 10-12 weeks through its work with Pivotal, enabling it to move at “start-up speeds” to develop software-based products and quickly create change for customers.

“Digitisation is a core focus for Telstra and we have been working on a range of digital content for our customers. Using Pivotal’s Customer Led Design Thinking based approach has helped us to maximise the effectiveness of these tools so that they meet customer need, leading to improved utilisation by our customers,” said Tony Sutherland, general manager of Digital and Self Service at Telstra.

“Working with Pivotal has significantly reduced the time it takes to get a detailed understanding of the positive impact new tools will have on customers. Where previously this could take many months, we are now able to identify how well a product will resonate with customers in a few days, creating additional time for product enhancements and issue rectification.”

Pivotal Labs, a strategic consultancy branch of Pivotal, has trained four of what the two companies describe as Telstra's “Silicon Valley-esque teams” who are now in turn training their colleagues in building and operating software using Pivotal’s next-generation agile methodologies and “lean start-up techniques on Pivotal Cloud Foundry”.

“Digital transformation is on the minds of every business, from the US to Australia. To adapt, companies need to bring together the best of modern cloud platform, as well as empower developers and IT teams to build and operate software similar to Internet companies and startups,” said Rob Mee, chief executive, Pivotal.

“Our joint venture with Telstra leverages Pivotal’s Silicon Valley know-how and cloud technology with the breadth and scale of Telstra, Australia’s leading telecommunications and technology company.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).