Financial terms of the deal were not disclosed, but Optus says it will assist Uniting manage their mobile fleet of 2400 devices, in addition to implementing a Wide Area Network (WAN) solution for Uniting’s 220 sites across New South Wales and the Australian Capital Territory.
The new agreement will see Optus as Uniting’s primary ICT supplier, unifying the technology underpinning its corporate offices, aged care facilities, independent living units, and childcare and community centres.
John Paitaridis, managing director, Optus Business, says signing of the deal follows a series of joint workshops in Optus ThinkSpace, an advanced innovation facility where organisations ideate and work through key strategic priorities.
“Businesses that succeed in the future will be those driven by a desire to deliver superior customer experiences. Today’s announcement highlights how focused organisations such as Uniting are transforming to better anticipate ever-evolving customer needs.
“Today’s announcement demonstrates how Optus ThinkSpace is helping customers identify business insights and pressure points, create innovative solutions and then see these delivered. In the case of Uniting, they are transforming their service delivery model to not only improve employee productivity but also increase their value to customers.”
Jill Reich, director of People and Systems at Uniting, said, “With Australia’s population ageing, we need to future-proof our infrastructure for the coming decades in order to overcome the inevitable challenges associated with people living longer.
“We engaged Optus ThinkSpace to drive breakthrough thinking to our service delivery. Having consolidated our businesses and activities under the Uniting brand, we wanted to simplify the customer journey experience.”
“Through the partnership with Optus, we will streamline our back-office systems and databases, enabling Uniting to overlay analytics and leverage business intelligence to better forecast and deliver on our customer’s future needs; helping them live better for longer.”