Thursday, 15 September 2016 07:46

Gmail hit by global outage

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A global Gmail outage that began at 1.16am AEST this morning has affected millions of users across the world.

Nine hours later, at 10.45am AEST, the company was still claiming that the service had been restored for "some users" as it did four times earlier after the initial announcement of the breakdown of the service.

The first message at 1.16am said there were indications that the issue only affected Google for Work Gmail users.

Subsequent messages did not clarify whether this was correct or not.

About 40 minutes later, Google said it had identified the root cause of the issue and was implementing a "potential fix".

A third message was sent out at 2.40am, claiming "Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change."

This was repeated twice, at 4.10am and 5.40am. The extent of restoration of services was encapsulated in the words "some users" and not specified to any greater extent.

Update: At 8.20am and 10.45am, Google posted the same message it posted at 5.40am: "Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. Delivery of messages sent to affected users during the issue may be delayed."

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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