JUser: :_load: Unable to load user with ID: 66
Wednesday, 22 April 2009 04:45

Telstra seals $1billion deal with Commonwealth Bank

Telstra will bank up to $100 million a year for a decade after signing a managed services deal with the Commonwealth Bank to upgrade the bank’s telecommunications facilities.

The Commonwealth Bank’s CIO and Group Executive Enterprise Services, Michael Harte announced the contract today which will see Telstra provide a range of next generation telecommunications capabilities and fully managed services to the bank’s branches, contact centres, EFTPOS networks and non-branch ATMs.

Harte said the 10-year contract, worth up to $100 million per year, would involve a network upgrade which would create a future-proof IT&T platform for growth and play a strategic role in supporting the bank’s customer satisfaction goal.

According to Harte, the agreement with Telstra will deliver converged communications on the latest internet protocol (IP) capabilities to provide enhanced customer convenience and accessibility, and  “aligns execution with business outcomes to ensure superior network performance and the provision of services designed to deliver the Group’s customer service and business objectives.”

Harte said Telstra was selected after a rigorous tender process for its effective management of existing network assets, the inclusion of new network services and the ability to provide access to a range of new technologies.

“Choosing a new partner for the provision of telecommunication services was a strategic part of the Group’s network upgrade. Together we will provide enhanced telecommunications services that improve convenience and reliability for our many customers and staff.

“Our arrangement with Telstra is a partnership which is directly focused on customer satisfaction through well-defined shared goals, commitments and business outcomes. This is the first time we have struck a deal of this kind.”

Telstra’s group managing director, enterprise & government, David Thodey, welcomed the partnership with the Commonwealth and said the telco looked forward to leveraging its “world-class” Telstra Next IP and Next G networks to help the bank achieve its transaction and customer service objectives.

Thodey said Telstra would begin transitioning management of network services from incumbent Gen-i from today, with Gen-i continuing to work on a range of network services and remaining a strategic support to the Group.

“The Commonwealth Bank is embarking on a significant transformation project and we are delighted to be a key partner. Through Telstra’s own transformation we have invested in world class networks and services and alliances with leading partners. We look forward to bringing these advances to the partnership to offer real benefits to the Group, its customers and staff.”


Did you know: 1 in 10 mobile services in Australia use an MVNO, as more consumers are turning away from the big 3 providers?

The Australian mobile landscape is changing, and you can take advantage of it.

Any business can grow its brand (and revenue) by adding mobile services to their product range.

From telcos to supermarkets, see who’s found success and learn how they did it in the free report ‘Rise of the MVNOs’.

This free report shows you how to become a successful MVNO:

· Track recent MVNO market trends
· See who’s found success with mobile
· Find out the secret to how they did it
· Learn how to launch your own MVNO service




Recent Comments