Harte said the 10-year contract, worth up to $100 million per year, would involve a network upgrade which would create a future-proof IT&T platform for growth and play a strategic role in supporting the bank’s customer satisfaction goal.
According to Harte, the agreement with Telstra will deliver converged communications on the latest internet protocol (IP) capabilities to provide enhanced customer convenience and accessibility, and “aligns execution with business outcomes to ensure superior network performance and the provision of services designed to deliver the Group’s customer service and business objectives.”
Harte said Telstra was selected after a rigorous tender process for its effective management of existing network assets, the inclusion of new network services and the ability to provide access to a range of new technologies.
“Choosing a new partner for the provision of telecommunication services was a strategic part of the Group’s network upgrade. Together we will provide enhanced telecommunications services that improve convenience and reliability for our many customers and staff.
“Our arrangement with Telstra is a partnership which is directly focused on customer satisfaction through well-defined shared goals, commitments and business outcomes. This is the first time we have struck a deal of this kind.”
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Telstra’s group managing director, enterprise & government, David Thodey, welcomed the partnership with the Commonwealth and said the telco looked forward to leveraging its “world-class” Telstra Next IP and Next G networks to help the bank achieve its transaction and customer service objectives.
“The Commonwealth Bank is embarking on a significant transformation project and we are delighted to be a key partner. Through Telstra’s own transformation we have invested in world class networks and services and alliances with leading partners. We look forward to bringing these advances to the partnership to offer real benefits to the Group, its customers and staff.”