Thursday, 25 July 2019 10:57

TSB switches to Temenos, claims it will make life easier for customers

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TSB switches to Temenos, claims it will make life easier for customers Image by PublicDomainPictures from Pixabay

TSB, the seventh largest bank in New Zealand, has used Swiss banking software provider Temenos Infinity's platform to go live in nine weeks and make it easier for customers to join the bank.

In a statement, Temenos said TSB used the digital front office product to boost customer growth as it enabled would-be customers to join easily.

Hamish Archer, TSB general manager – Technology, said: “We want more Kiwis to experience our world-class service, so we’re excited to use technologies like this which work seamlessly alongside our people, who genuinely care about doing the best for our customers.

"When New Zealanders join us using the Temenos Infinity technology, we make sure we add the personal TSB touch, by following up with a call to ensure the customer is getting the right products and outcomes to suit their needs.

"Our partnership with Temenos is already proving successful, since going live 40% of new customers have chosen to join us online, without needing to come into a branch. We’re thrilled with the success of the partnership so far and look forward to continuing to deliver a superior customer experience together.”

Martin Frick, managing director – APAC, Temenos, said: “We are delighted that TSB has chosen Temenos to power its growth, and that they are already starting to see results from the implementation. Temenos has a dominant presence in the region, and this partnership strengthens our footprint further.

"With Temenos Infinity, TSB gains leading customer acquisition capabilities, and unprecedented speed and agility. We are delighted to support TSB as it continues to put its customers first, and uses technology and banking to have a positive impact on its community.”

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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